It looks like eq has revamped its reimbursement policy, I remember it being a pain getting any items reimbursed. 2 days ago I noticed my range item "Insignia of the faydark defenders" was missing, I really could not say how long its even been gone. It showed in my bandolier as being red, so it was not in any of my bags, nor in the bank. I petitioned and told them that I have no idea what happened to it. in less than 24 hours a gm answered my petition and said she saw that it was still in my bandolier, but that she could not find any record of it being deleted, any anything to even say what happened to it. She said she would give me the benefit of the doubt and she reimbursed it. whew, I was really worried since it no longer drops.