Payment error on reactivating accounts.

[CapriiRecords]

Has anyone updated their account with a different payment source than they had previously - ie different card, and then had it say "This not a valid payment source for this transaction"?

Never seen that one before, and it's not allowing me to reactivate the account.

 

[Blitzkrieg]

Buddy of mine JUST had this happen to him last week, and his account was automatically suspended because of it. He's had to call up his CC company as well as Sony and bullshit around to get it all fixed.

 

[CapriiRecords]

The account previously had a payment from Canada on it - so I'm wondering if it's the different country? The previous payments were in US dollars it appears. I'll try and put a phone call in to Sony.

 

[Blitzkrieg]

Ah yes that would do it. It's automatic flag when you attempt to pay with a different currency then what is listed on the account.

It's especially horrible when dealing with Chinese yuan.

 

[CapriiRecords]

To switch it over, would I need to call them and provide original info - or original owner needs to call and switch it to US dollars? This must be something relatively new, I've never run into this before.

 

[DemonH2]

Wow seriously? They wont except a change from Canadian to American?

My lord you couldn't get a needle up SoE's ass with a jackhammer.

 

[Blitzkrieg]

Yes, you will need to call a CSR. Original ownership and registration information is definitely handy, as not all representatives will ask the same questions.